ADDITIONAL BENEFITS FOR MEMBERS
Aetna In Touch Care Program
Personalized one-on-one nurse support when you need it most.
Your health can change at any moment. As long-term conditions become more complex, or severe issues arise, Aetna In Touch Care will help you every step of the way.
Help for today — and tomorrow
Our clinical nurse team will reach out to assist you and your family. We can help with everything from health questions to medical referrals. And our predictive technology will detect issues early. That way we not only support you today but help you prepare for tomorrow.
You’ll get:
- One-on-one phone calls with a trusted family nurse.
- Digital personal health records, health decision support, and wellness videos.
- Customized health action plans based on your needs and preferences.
All the support you need! Whether your need for extra support is brief or ongoing, Aetna In Touch Care is there for you. We’re committed to helping you live well, stay motivated and keep on track for better health.
You’ll benefit from these digital programs and resources:
- Personal health record: Organize and store your health history and information so you can share it with your doctor.
- Health assessment: Get a step-by-step plan for better health.
- Health decision support: Learn about your healthcare and treatment options.
- Online programs: Find health coaching programs that offer personalized support.
- Personal health database: Hundreds of on-demand videos for health and wellness programs and resources.
Log in to the member website at aetna.com to get started.
Transform Oncology Care
We are excited to offer Aetna's Transform Oncology Care program for those enrolled in an Aetna medical plan.
Timing in cancer is everything. Transform Oncology Care allows oncologists to start their patients on the most precise, appropriate treatment regimen based on their clinical and genetic profiles faster. This comprehensive management program aims to give patients the best chance for successful treatment and improved quality of life.
If you receive a cancer diagnosis, Transform Oncology Care can help you:
- Understand your benefits
- Find the right providers
- Get certain services approved
You’ll receive a dedicated personal advocate with extensive experience in cancer diagnosis and treatments to provide personalized support to you and your caretakers along your cancer journey. Those with a new or existing cancer diagnosis will have access to this program.
Fertility Treatment
Get the support you need during infertility treatment
Infertility is a common problem. But experiencing it can understandably be an emotional and stressful time. And your focus should be on you—not on having to figure out your medical benefits
Aetna's team of nurses and doctors are here to assist you in lifestyle changes, medications, artificial insemination or advanced services like in vitro fertilization (IVF).
01
Learn about your infertility coverage
Call us at the Member Services number on your ID card. We’ll explain your benefits coverage, talk about the provider network and answer your questions.
02
Chose a trusted doctor
To find a doctor, log in to your member website at Aetna.com and use the provider directory. If you’re at the point where you need to see an infertility specialist, search for a “reproductive endocrinologist” in your area.
03
See your doctor to start planning treatment
Your network doctor will contact our Aetna National Infertility Unit to request precertification. Our nurses will call you and your doctor when we make a determination/decision. You can find information about understanding infertility at AetnaInfertilityCare.com.
Condition-Specific Resources
Aetna's Concierge Service & Clinical Program
Veritext has partnered with Aetna to offer a unique concierge service program to answer all your medical questions.
A personal concierge can assist you with:
- A question about a diagnosis
- Selecting a doctor
- Learning about your coverage
- Planning for upcoming treatment
Think of the concierge as your personal assistance for healthcare. Your concierge will:
- Find solutions that fit your needs.
- Show you how to use our online tools to make the decisions that are right for you.
- Find network providers based on your medical needs.
- Assist you in scheduling appointments.
On the Member Navigator Portal, you can:
- View current and past claims.
- View benefits information.
- Request or print ID cards.
- Access planning tools.
Selecting your providers:
By using in-network providers, employees enjoy more generous coverage and lower out-of-pocket costs and are protected from balance billing. To search for an in-network provider, go to aetna.com or call the Aetna Concierge line by dialing the number on your Aetna Medical ID card, or dial 1-855-339-9731
